Kanchana

We offer Partial COD options where you pay 10% of the Order now & Rest on Delivery.

Shipping Information – Domestic

• We offer free Standard Shipping on all orders.
• If the product is Ready to Ship - the dispatch time is 3 to 5 business day.
• If the product is Made to Order - the product will be shipped based on the delivery time mentioned. You can reach out to us at +91 86918 18132 if any further information is required.

Shipping Information – International

Standard Shipping:

• we provide worldwide shipping and it will be delivered within 15-25 business days from the date of dispatch.
• For International orders, the time of delivery varies with each country and their import and customs regulation.
• Any applicable Duties and taxes as per destination country and are to borne the customer.

Priority / Express Shipping:

• We can provide express shipping at extra cost, which will be shipped via UPS/BlueDart.
• Please reach out to us at +91 86918 18132 if you need express shipping.
• Delivery is typically within 7-11 business days from the date of dispatch.

Important International Shipping Information

1.  Shipping charges are based on the shipping destination and the weight of the parcel. These charges are determined by the shipping company and include factors such as package weigh, customs clearance, and other variables.
2. All international shipments are packed after a quality check by Customs officials in India. The consignment will be inspected, scanned, and checked using X-ray and will be signed by the Customs department.
3. International orders cannot be cancelled under any circumstances.

Returns

• In case of damages incurred at the time of delivery, you will have to send us a picture of the product along with order details within 2 days of delivery.
• Post verification and confirmation from our team, the product needs to be sent back to us using reputed courier service within 3 working days. Shipping charges to return any item are at customers
  expense.
• If the damage is irreversible, we will offer a you a free replacement of the same piece depending on the availability. If not, you can choose any other item of the same or higher value.

In any other case which is not listed above, refunds, exchanges & Returns are not accepted

Each piece is handcrafted and is made with care. Due to the human touch involved in its creation, slight variations may occur, adding to its individual charm and ensuring you receive a truly one-of-a-kind item.

3-7 working days for prepaid orders
5-10 working days for cod orders
We have attached mobile shot pictures and videos to aid the buying process. Please reach out to us at esmastore@gmail.com or WhatsApp at +918691818132 for more pictures/videos/information regarding the product.